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[Solved] Network Error message is displayed on IA Connect v1.0.9 and the download cannot start

On a small number of computers a 'Network Error' message is displayed in IA Connect v1.0.9 and the download does not start. Additionally, the automatic update process may fail with a similar error message.

The root cause of this issue was a signing certificate of the software wrongly recognized by one of the dependencies of the IA Connect software.

IA Connect version 1.0.11 or later corrects this issue. Please re-start IA Connect for the automatic update to take place. If the automatic update fails to work, please re-download IA Connect from the My Products menu after logging in to the website, and install the latest version.