Last updated on 5 December, 2020.
Our Websites may contain links to other websites and the information practices and the content of such other websites are governed by the privacy statements of such other websites. We encourage you to review the privacy statements of any such other websites to understand their information practices.
Data controllers and data processors
Data ‘controller’ is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Data ‘processor’ is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Information that you provide to us
We ask for and may collect personal information about you such as your name, address, phone number, email address as well as certain related information like your company name, VAT ID and website name (etc.), when you register for an account to access or utilize one or more of our Services. By voluntarily providing us with such information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us. Furthermore, we ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including, participation in surveys, contests, promotions, requesting customer support, or otherwise communicating with us.
Information we collect
Personally identifiable information
In this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity. The use of information collected through our Service shall be limited to the purpose of providing the Service. We use personal information to better understand your needs and interests and provide better service. You can request information on some of our websites, subscribe to mailing lists, participate in online discussions, collaborate on documents, provide feedback, send information to register, sign up for events, apply for membership, etc. The type of personal data provided on these pages may include name, address, phone number, email address, user ID, passwords and billing information. We do not store credit card information.
On our website we have the possibility to sign up to our newsletter. We do not send third-party web beacons in messages other than for our own analytics. You can unsubscribe from the newsletter by clicking the unsubscribe link at the end of the newsletter or by visiting your account's settings.
Web pages accessible to registered members only
Some information provided in our websites is restricted to registered members. Registration information and information provided on these restricted web pages can be used to create a member profile and some information about them can be shared with our employees in compliance with the privacy legislation. For members-only sites and pages, the information you provide can be made available to other members to encourage and facilitate the free exchange of cooperation, research and information, but we explicitly prohibit members to use this information to send unsolicited commercial mail. Employees of us can be automatically added to the system messaging mailing lists and we may subscribe them to commercial mailing lists. Some discounts or downloads may only be available to members, or they may be linked to a newsletter subscription or other terms that we are currently informing you of. From time to time membership information can be shared with event organizers and / or other organizations that provide additional benefits to members given your prior consent. With your personal information on membership, you expressly agree that we store, process and handle your data for this purpose as described above.
Non-personally identifiable information
Non-personally identifiable information is derived from data and usage operations that are not directly related to a particular identity. This data is often related to a particular device. We may collect and analyze non-personal data to assess how visitors use our websites, software or services to monitor and improve its contents and performance. Some of our desktop apps collect usage information that is associated with your device to improve our products and services and to ensure we can provide you with the service and support you need. (For example, our servers record your download speed when you are downloading a product and if it finds the speed can be improved, it will use this data to assign your connections further resources.) Such information includes telemetry services built-in our download services and other desktop software, which may include download speeds, system information, such as operating system, host software, processor, and memory installed, product information such as version and feature usage such as menu options or buttons selected. Telemetry data is stored using our systems in European data centers and do not involve third parties. No personally identifiable or unrelated data is stored. In addition to the default data logged, downloader applications may upload data that it downloaded and our technical support team may remotely turn on extended logging features temporarily on your device, in case of a technical support activity is requiring additional data for your issue to be effectively solved. You will be notified on this event and you can view what information exactly is recorded during such support fulfillment upon request. Extended logs are not retained.
Aggregated data and logging
We may collect aggregated information and statistics that relate to information which can not be linked to you as a unique person. Such information is, for example, web reference data (the address of websites directly visited before this site), the list of pages that have been viewed and viewed on this site, software usage time, download speed and experience, the time spent on our site and the IP address. An IP address is a combination of a number or letterbox that belongs to your device when it is connected to the Internet. For example, when fetching a page, our systems may log the retrieval IP addresses to produce aggregated reports for estimated users' demographics and traffic patterns, as well as for operational security purposes.
Each time you or your browser asks for or download files from our website, we may store data about these events and their IP address in a log file. We may use this information to analyze a variety of trends, website operation, bug fixes on the website, track user movements, and create aggregated estimated demographic information for business purposes. Logging is done automatically. When laws require we automatically anonymize or obfuscate the IP addresses before storing them.
Our website may use the browser's "cookie" function on your computer. Cookies are small information packs that your computer stores. Our website can read these cookies when you visit our website. Cookies can be used in a number of ways, so you can save them by signing in (if there is such a feature on out website) so you do not have to log in again every time you visit our site or view specific content for your interests and track your pages you visit. These cookies allow us to customize your experiences using the information we collect to make our site visit as valuable and relevant to you.
Most browser software can be configured to handle cookies. You can change the browser preference to provide you with options for cookies. For example, you can choose to accept all cookies, request a notification, or reject all cookies. If you decide to reject cookies, some web site features and convenience may not work properly and you may not be able to use our Services that require registration to participate or you may need to re-register or re-login each time, when you visit our site. Most browsers in the "Help" section provide instructions on how to reset your browser to reject cookies. Non-personal data from cookies is not collated with personally identifiable information without your explicit prior consent.
Our websites and services may use web beacons to collect personal information about our website, the website of selected sponsors or members, the use of special promotions or newsletters, and other activities. Information collected by web beacons allows us to statistically check how many people use our website and our selected sponsors; how many people will open our e-mails; or for what purpose these measures are being taken. We will not associate non-personal data from web beacons with personally identifiable information without your permission.
How information is stored and processed
We may use non-personally identifiable data to generate and display aggregated data for reports on the use, performance, and effectiveness of our website, software or services, or to improve the usability and content of the site.
We may use personal information to provide services that support the members' activity, information supply, or cooperation. When accessing our websites an operator can monitor members' personal user information or their activity on the site (such as page queries) to support the members’ interaction, provide authorized access, enable member communication and improve user experience or get information about usage of the website or services.
When shopping on the website or on our resellers' websites, we store and retain the purchase information, identifiers, personal information of the buyer (name, address, telephone number, e-mail address and other data you provide to us). If it is strictly necessary for your purchased product to be used (e.g., for the purpose to activate a license on a USB key), we will provide the minimum required personal information for this purpose to the third party concerned. The third party is responsible for the lawful processing of these data. Our payment processing services may be provided by third party payment services. Third party companies (e.g., credit card companies) may also support the financial activities of us. We share personal information with these partners of us in order to create or facilitate transactions and in order to provide regulatory compliance.
Data Retention Time
We will store your personal information provided on our websites and in our services as long as you are using them or as long as required by law. Some data will be retained even after you finished using our services, according to legal requirements.
- Information related to invoices and freight is retained for 8 years.
- Complaints are retained for 5 years.
We handle some of our activities in the form of archives available to the public. For example, if you send an e-mail message to one of our public mailing lists or forums operated by the us, this may result in some of your personal information being part of publicly available archives.
On some of our websites, publishing content is allowed for anonymous users, for example a discussion in the forum. In such a case, since no username can be associated with such a user, the user's IP address serves as identification. When you send such content or message to the operator's page anonymously, your IP address may be disclosed.
If you are a registered member of our website or mailing list, you need to know that some of your personal information may be visible to other members and to the public. The operator's database keeps your information about your name, email address, company membership (if represented by an organizational member) and other personal addresses and identifiers. These data are visible to us and may be visible to the public as well.
Please note that any information (including personal information), such as forums, message boards, and newsgroups, that is published on our site's public domain, is considered to be disclosed information that others may collect, transmit and use. Since we do not know or control the actions of others, you must be careful when deciding to publicly disclose such information about yourself or others in such public forums.
In view of the international scope of our websites, personal data may also be visible to persons outside the country of your residence, including those residing in countries that are considered inadequate in their own country's data protection laws and regulations to ensure an adequate level of protection of such information.
Your personal data rights and remedies
You can contact us related to your rights via email at [email protected] or in written form (Postal: 1301 Budapest 30, Pf. 32. Hungary) by registered mail. We will respond within 30 days of receipt. Your rights regarding your personal data may be restricted under certain legal conditions in specific cases. Your rights are as follows:
- Right of access and right to be informed: Based on Article 15 of EU Regulation 2016/679, upon your request we provide information on the scope of the personal data we control and process, the purpose, legal basis, duration of the data handling and other relevant matters.
- Right of rectification and correction: You have the right to have us correct your inaccurate personal information that we have on you without unreasonable delay at your request.
- Right or erasure: You are entitled to have us delete your personal information without undue delay at your request. Exceptions to this are cases where legislation requires your data to be retained.
- Right to restrict processing: You are entitled to restrict the processing of your data at your request. This is usually done when deleting the data would harm your interests.
- Right of data portability: You are entitled to receive your personal information in a widely used, machine-readable open format and forward it to or have us forwarded to other data controllers.
- Right to object: You may object to the handling of your personal information, including profiling and direct marketing, in case our data processing is not legally compulsory.
In case you have any complaints or correction requests related to the content of our website, please contact us. We will respond you within 30 days.
In case we violate your personal data rights or fail to comply, you may go to court to enforce your rights. If you have suffered any damage arising from your negligent behavior, you can not claim damages.
In case of violation of your rights of self-determination, you may file a complaint to:
Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság)
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c, Hungary
Tel: +36 (1) 391-1400 Fax: +36 (1) 391-1410
In case you find offensive content on our website or requests corrections related to the rights of a deceased person, or breach of good repute, you may file a complaint to:
Nemzeti Média- és Hírközlési Hatóság
Address: 1015 Budapest, Ostrom u. 23-25., Hungary
Postal: 1525. Pf. 75, Hungary
Tel: (+36 1) 457 7100 Fax: (+36 1) 356 5520
Access to information and accuracy of data
We are committed to the accuracy of our members' personal data. All information provided to us can be checked and modified. If there is no interface where you can do this without our personal involvement, please send us a change request by e-mail. Most of our websites and services are providing an online access to their members’ profile, enabling them to update or delete information. We may ask for reasonable further authorization before we allow you to access and modify your data. Certain areas of our websites may restrict access by asking for a password or other personal identifier.
We may periodically send electronic newsletters, announcements, surveys, or other information to you. If you do not want to receive such information in the future, you can opt out of the instructions in the electronic newsletters and notices. If you have any questions about data management in the future, please contact us.
How information is protected
We make every reasonable effort to protect personal information, including firewall and other security measures on our servers. However, no single server can be guaranteed full security and you should take this into account when providing personal or confidential information about you to any site, including this website. We are not responsible for the security of the information you provide regarding interception, alteration, or abuse. You are solely responsible for the confidentiality of your personal information. Please use the web site carefully and provide personal information carefully.
In case of a data protection incident, we act according to Article 33 of EU Regulation 2016/679.
Data processing of children
We are committed to protecting children's privacy needs and encouraging parents and supervisors to play an active role in online children's activities and interests. We do not deliberately collect data on minors and we do not specifically target our websites and services for children.
List of data processors we use
- FastComet, Inc.: web and email services, USA
- OVH Groupe SAS, hosting services, France
- Contabo GmbH, hosting services, Germany
- LayerStack Limited, hosting services, Hong-Kong
- Bright Market, LLC d/b/a FastSpring: webstore services, USA
- PACE ANTI-PIRACY, Inc., iLok copy protection service, USA
- Milan Digital Audio, Inc.: license activation services for specific products, USA
- Amazon, Inc.: email services, USA
- Rackspace US, Inc.: email services, USA
- Facebook, Inc.: pages services, USA
- Google, Inc.: web analytics, USA