If you need assistance
If you need assistance or advice in technical or configuration difficulties or you are unsure about a specific product feature or its usage, please consult the topic below or use the search tool above, as you may find useful tips and solutions there. If your issue is still unresolved, please submit a Support Ticket - we will usually respond within 1 business day. During busy times and holidays our response may be slightly delayed - we are a small company.
If you have general inquiries or suggestions
If you have general questions about IA products, such as their availability, compatibility or licensing, please contact us. Also feel free to send us your feedback and tell us your ideas, suggestions and opinion about IA products.
I cannot register my product, my serial number is not accepted.
My download does not start or the speed is very slow. How can I increase the speed?
What documents are needed to satisfy proof of academic discount eligibility?
What is the academic discount?