Help center
If you need assistance
If you need assistance or advice in technical or configuration difficulties or you are unsure about a specific product feature or its usage, please consult the topic below or use the search tool above, as you may find useful tips and solutions there. If your issue is still unresolved, please submit a Support Ticket - we will usually respond within 1 business day. During busy times and holidays our response may be slightly delayed - we are a small company.
If you have general inquiries or suggestions
If you have general questions about IA products, such as their availability, compatibility or licensing, please contact us. Also feel free to send us your feedback and tell us your ideas, suggestions and opinion about IA products.
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General Questions
- I received an error message after launching IA Connect "Request failed with status code 404" what should I do next?
- What is the difference between a Serial Number, a Voucher and an Activation Code?
- What is the academic discount?
- What products are eligible for the academic discount?
- I cannot register my product, my serial number is not accepted.
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INSPIRATA
- I received an error message after launching IA Connect "Request failed with status code 404" what should I do next?
- Version history and changelog
- Installation
- What is the difference between wet/dry and reverberant/direct? Why are there separate controls for these?
- How do I update Inspirata to a new version?
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Hauptwerk Sample Sets
- How do I update my iLok account with a new Hauptwerk v5 sample set license?
- Version history for Hauptwerk Sample Sets
- Sample set migration process: converting the licenses of existing sample sets and downloading the new sample set versions
- I received error message with Message code 1223 in Hauptwerk V in an attempt to install my virtual pipe organ I just purchased. What should I do?
- What is the difference between a Serial Number, a Voucher and an Activation Code?