Help center
If you need assistance
If you need assistance or advice in technical or configuration difficulties or you are unsure about a specific product feature or its usage, please consult the topic below or use the search tool above, as you may find useful tips and solutions there. If your issue is still unresolved, please submit a Support Ticket - we will usually respond within 1 business day. During busy times and holidays our response may be slightly delayed - we are a small company.
If you have general inquiries or suggestions
If you have general questions about IA products, such as their availability, compatibility or licensing, please contact us. Also feel free to send us your feedback and tell us your ideas, suggestions and opinion about IA products.
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General Questions
My download does not start or the speed is very slow. How can I increase the speed?
What is the academic discount?
What is the difference between a Serial Number, a Voucher and an Activation Code?
Where should I put the Data folder of IA Connect and what is it good for?
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Hauptwerk Sample Sets
How do I update my iLok account with a new Hauptwerk v5 sample set license?
How to convert PAB v1/v2 combination sets to PAB v3 with the IA Combination Set Converter application?
I received error message with Message code 1223 in Hauptwerk V in an attempt to install my virtual pipe organ I just purchased. What should I do?
Installation