Help center
If You Need Assistance
If you’re experiencing technical or configuration difficulties, or if you’re unsure about a specific product feature or its usage, we recommend starting with our AI chat robot. It’s designed to provide instant answers and solutions, saving you time. You can also explore the topics below or use the search tool above for helpful tips. Additionally, don’t forget to check our blog, where you’ll find in-depth articles, graphics, and videos that may address your issue or provide helpful insights. If your issue remains unresolved, please submit a Support Ticket with detailed information—we typically respond within 1-2 business days. Please note that as a small, dedicated company, response times may be slightly delayed during busy periods or holidays.
If You Have General Inquiries or Suggestions
If you have general questions about IA products, such as their availability, compatibility or licensing, please contact us. Also feel free to send us your feedback and tell us your ideas, suggestions and opinion about IA products.
For general questions about Inspired Acoustics products—such as availability, compatibility, or licensing—please don’t hesitate to reach out. We’d also love to hear your feedback, ideas, suggestions, and opinions about our products. Don’t forget to visit our blog for additional details, engaging graphics, and videos that can give you deeper insights and information. Your input helps us craft better solutions for you.
If You Have Sales Related Questions
For general sales inquiries, including information about current discounts and special offers, we recommend starting with our AI chat robot, which can provide instant details and assistance. For volume discounts, commercial licensing, or intellectual property licensing inquiries, please use the contact form provided. Our team will review your request and respond as soon as possible. During busy periods or holidays, response times may be slightly delayed, but rest assured, we value your business and will get back to you promptly.
General Questions
- I received an error message after launching IA Connect "Request failed with status code 404" what should I do next?
- What is the difference between a Serial Number, a Voucher and an Activation Code?
- What is the academic discount?
- What products are eligible for the academic discount?
- I cannot register my product, my serial number is not accepted.
INSPIRATA
- I received an error message after launching IA Connect "Request failed with status code 404" what should I do next?
- Version history and changelog
- Installation
- What is the difference between wet/dry and reverberant/direct? Why are there separate controls for these?
- How do I update Inspirata to a new version?
Hauptwerk Sample Sets
- How do I update my iLok account with a new Hauptwerk v5 sample set license?
- Version history for Hauptwerk Sample Sets
- Sample set migration process: converting the licenses of existing sample sets and downloading the new sample set versions
- I received error message with Message code 1223 in Hauptwerk V in an attempt to install my virtual pipe organ I just purchased. What should I do?
- What is the difference between a Serial Number, a Voucher and an Activation Code?