We invite you to submit a support ticket using the form on this page, but if you haven’t already, we encourage you to try our AI chat robot first—it can often provide instant answers to your questions, saving you time. For the best assistance when submitting a ticket, kindly provide detailed information. We aim to respond within 1-2 business days, though response times may extend during holidays or high-volume periods. Our working hours are based on the GMT+1 time zone. Thank you for your understanding!

Tickets will be answered via email, and you can respond to our replies directly by email as well. Please note that we do not offer support via phone.

You can write to us in any language, but we will typically respond in English. If you prefer a reply in a specific language, please let us know, and we’ll do our best to accommodate your request.